Shipping policy

1. SHIPPING METHOD
Orders are shipped by 4PX, YunExpress, DHL with a tracking number. As soon as your order ships, you will receive an email with your tracking number and a link to follow your package.

2. PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Personalized items need an extra 2–4 business days to be made. You will receive an email with your tracking number as soon as your order ships.

3. DELIVERY TIMES (after your order ships)
- United States: 7–13 business days
- Canada: 8–15 business days
- United Kingdom: 8–15 business days
- Australia & New Zealand: 10–18 business days

Total time = processing time + delivery time.

These are estimates. Delays can happen during peak seasons (such as Black Friday and the December holidays), because of weather, customs or carrier disruptions (including COVID-19 related delays).

4. SHIPPING COSTS
Shipping costs are calculated at checkout based on order weight, destination, and selected method.

5. ORDER TRACKING
Once your order ships, we will email you a tracking number. You can also track your order anytime on our Track My Order page. Tracking can take up to 2–3 business days to update after you receive it.

6. MULTIPLE PACKAGES
If you order several items, they may arrive in separate packages on different days. This is normal and you won't pay extra.

7. CUSTOMS, DUTIES AND TAXES
Where the law requires it (for example, UK VAT and Australian or New Zealand GST on low-value goods), taxes are collected at checkout. In other cases, your country may charge import duties or taxes on delivery. These charges are set by your country's customs office and are the customer's responsibility.

8. WRONG OR INCOMPLETE ADDRESS
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us within 12 hours of ordering and we will do our best to update it.

9. LOST OR STOLEN PACKAGES
If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office first, then contact us within 7 days at support@wealtion.com

10. DELAYED ORDERS
If your order hasn't arrived within 30 days of shipping, contact us at support@wealtion.com and we will send a replacement or a full refund.
We reply within 24 hours on business days.