Refund policy

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped.

Returns
We accept returns. Customers have the right to request a return within 30 days after delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service first to make sure you send the package to the correct address.

Notes
- Custom-order or personalised items cannot be returned, unless they arrive damaged, defective or with a mistake on our side.
- If the return is caused by the customer, the customer is responsible for the return shipping fee. The fee depends on the shipping company you choose.
- If the goods received are damaged or incorrect because of us, the customer does not pay any shipping fee.
- No restocking fee is charged for returns.

Refunds
Once your return is received and inspected, we will email you to confirm we received it, and let you know whether your refund is approved or rejected. If approved, your refund will be processed and credited to your credit card or original payment method within 5–10 business days.

Late or Missing Refunds
If you have not received your refund yet:
1. Check your bank account again.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@wealtion.com.

Return Address
To get the return address, please contact our customer service at support@wealtion.com.